Wednesday, September 30, 2009

Ten Steps for Continued Career Growth
High employment levels prevail nationwide, but this fact does not improve job skills and performance. Not only is competition among professionals at all levels increasing, but employers fully expect their people further develop their industry expertise and contribute to greater corporate profitability.
1. Establish Goals.
Develop a list of objectives and review frequently, taking action at every opportunity, including activities such as building customer relations or reading trade journals to keep apprised of industry trends.
More about setting career goals.
2. Get Organized.
Whether it's utilizing project tracking software or a day-planing notebook, strong organizational skills are keys to moving forward in your career.
3. Dress For Success.
Not only adopt an attire but adopt a positive attitude appropriate for the position you would like to have in your company. Become a mentor in your department. You will benefit by assisting co-workers, fostering staff camaraderie, and strengthening your interpersonal and leadership abilities.
4. Continually Develop Your Skills
Skills development, sharpening existing skills, and acquiring new ones should be a continuous process that is integrated into your overall career strategy. It increases your versatility, a great asset to have in a competitive labor market. Employers will consider you more valuable to the organization, and may be less inclined to lay you off, if you possess valued skills.
More about continuing to develop your skills.
5. Seek New Responsibility.
Offering to assume additional duties or oversee projects, regardless of their size, will provide valuable experience and foster professional growth.
6. Learn New Technologies.
Develop greater expertise with new applications and become more techno-savvy.

Check out Adult and Continuing Education for courses in the latest technologies.
7. Network.
Join a trade association to interact with others in your profession and stay current on trends in your field. Maintain contact with former business associates, college alumni, and professors.
More about networking.
8. Be Visible.
Without boasting, take prudent steps to ensure that your accomplishments, such as speaking during meetings, presenting suggestions for improving business practices, or even arriving early to the office are known to others.
9. Remain Flexible.
Be open to new challenges and assignments. Don't dismiss a project if it falls outside of your job description - it could serve as a springboard to gaining new responsibilities.
10. Stay Upbeat.
Maintain a positive attitude when workloads peak to demonstrate an ability to produce results under pressure, which is always a valuable trait.
REMEMBER MENTORS!!!
THEY CAN ARE YOU GUIDE DOWN YOUR CAREER PATH!
In the early stages of your career, it can be advantageous to receive advice and guidance from a more experienced professional. Ideally, a mentor is a person in the field for roughly ten years who will take you under his/her wing and teach you some of the technical and political aspects of the job or industry. This person is someone you like and respect, and who shows an interest in your professional growth.

A mentor can be invaluable to your career, teaching you things not found in books, and in a fraction of the time that it would take to learn them by yourself. For example, a mentor can give you insight into the organizational culture, help you to adopt a more professional attitude and manner, and introduce you to significant people in your field and organization. Although you may want to "make it on your own," savvy beginners recognize how a mentor can help to make their career advancement much easier and quicker. Numerous men and women at the top attribute their success, at least in part, to a mentor.

Friday, September 25, 2009

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Saturday, September 12, 2009

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www.BusinessOctane.comBeing able to communicate effectively with others requires people skills, and here's eight essential ones:

1. Understanding people

People not only come in all shapes and sizes, but they come with different personality types as well. You may want to brush up on how to communicate with the four main personality types by reading this article. Indeed, dedicated students of communication could do little better than purchase Bem Allen's excellent introduction to personality types, 'Personality Theories'.

People are individuals, with as many similarities from one person to the next as differences. To communicate most effectively, each will require you to communicate with them in their own individual preference style, using their language, their body gestures, and their pace and intonation.

So how do you find out how best to communicate with someone? Spend time with them! Don't expect to meet someone off the street and talk intimately with them within a minute. Understanding a subject takes time -- whether that subject is an academic one or another human being.

2. Expressing your thoughts and feelings clearly

Our brains can only take so much information in at any one time. We are bombarded with messages every second of the day, so to compete with the barrage of 'noise' a person faces, your message needs to be clear, succinct and to the point.

It is very worthwhile taking time to plan your communication -- no matter by what method it is delivered -- to ensure that you are taking the least amount of time to express the right level of thought in the most receptively simple manner.

3. Speaking up when your needs are not being met

Just as important in business relationships as in domestic ones, speaking up to ensure that your needs are met is a fundamental part of any relationship.

You may wish to read this article on assertive, not aggressive, communication, but in a nutshell there are six different ways you can be assertive and not aggressive in your communication: by rehearsing your behaviour prior to the communication; by repeating your communication (the 'broken record' technique); fogging; asking for negative feedback; tentative agreement with negative feedback; and creating a workable compromise.

Assertiveness is a useful communication tool. It's application is contextual and it's not appropriate to be assertive in all situations. Remember, your sudden use of assertiveness may be perceived as an act of aggression by others.

4. Asking for feedback from others and giving quality feedback in return

Alongside assertiveness techniques, the giving and receiving of feedback is a key communication skill that must be learnt if you want to have any hope of developing long-term business relationships..

Toastmasters International teach a useful feedback and critical review technique -- first give a sincere compliment, follow this with any practical suggestions for improvement, then wrap up with further sincere praise. It is known as 'CRC', or 'Commend, Recommend, Commend', a three-step model for excellence in giving quality feedback.

Remember, too, that truthfulness is a subjective view. What you may find distasteful in someone may be equally desirable from another's point of view. As I learnt, by living through a series of IRA attrocities in England and watching the US political and media reactions, one man's terrorist is another man's freedom fighter.

5. Influencing how others think and act

We all have the opportunity to influence how others think and act. All the way from Cialdini's Persuasion principles down to simple violence (of a verbal or physical nature), we are daily able to shape the thoughts and actions of those around us.

From something as simple as smiling and saying, "Hello!" as a way of influencing someone's mood, to leading by example during an intense period of change, there are many ways of either leading to or drawing out of others required behaviours and attitudes.

Remember that an attitude leads to an emotion, which in turn leads to an action. Shape the attitudes and you have a more reliable way of predicting actions.

6. Bringing conflicts to the surface and getting them resolved

I confess: I'm not a 'natural' at handling conflict. It's taken marrying into an existing family of three children to help this only child come to terms with conflict.

It's taken me three years of living in my family to realise it's possible to co-exist in conflict and not get personally involved. But it wasn't an easy lesson to learn, I can tell you!

But being a step-father to teenage children has helped me learn the importance of bringing conflicts and resentments to the surface where they can be more easily managed.

Your employees might be harbouring secret resentments of you, and unless you find out what they are, bring these 'dark secrets' out into the light of day, you are never going to be able to successfully deal with them.

It's embarassing, potentially humiliating and requires a strong level of patience not to launch straight into a defensive mode, but giving people the opportunity to express their concerns, disappointments and anger, face-to-face, gives you tremendous opportunity to put things right, or help them see where their thoughts and feelings are misplaced.

7. Collaborating with others instead of doing things by yourself

I'm a shocker at this, but learning to delegate and share has been instrumental in growing my own business.

The quickest way of burying yourself in excess detail and workload is to try and do everything yourself. Yet sharing the workload can be the smartest thing you will ever do. Here's why:

'Leverage'.

Leverage is taking your skills and abilities and allowing others to magnify your work capacity. You train them to do what you do and you do something else.

One bricklayer can only lay a certain number of bricks in an hour, but that same bricklayer can train 15 mates to lay bricks and suddenly those 15 bricklayers are building monuments while the first bricklayer is out securing more work for them.

While the 15 are laying bricks, the original bricklayer can be learning how to perform advanced bricklaying, or learn sales strategies, or learn supervision skills.

The lesson is simple: try and do it all yourself and the 'all' will bury you; teach others to do what you do and you build a monument.

Jesus taught 11 men how to do what he did. Then he left them to carry on while he moved on to other things. From the simple act of one man teaching 11 others, a church and the largest, most influential religious movement the world has ever known was born.

8. Shifting gears when relationships are unproductive

Sometimes you need to walk away. Sometimes you need to jettison unhealthy cargo. And sometimes you need to take drastic steps to regain balance and momentum.

'Shfting gears' can be as simple as changing the venue of your supervision meeting from a dark office to a nearby cafe. Sometimes it can be moving the meeting from straight after lunch to first thing next morning, when clearer heads might prevail.

Sometimes it can mean increasing the level of assertiveness in order to ensure the point you are making is being received. Sometimes it might mean bringing others into the meeting so that the other person understands the implications of their attitudes or actions.

And sometimes it can mean helping them find a more meaningful and satisfying role outside of your sphere of influence.

As a management psychologist I clearly remember one organisation I consulted to: the only way out of a staff impasse was to remove the impediments to progress. Which meant helping key protagonists find new work outside of the organisation. Sometimes culture change can only be effected in a quick way by bringing in an entire new team and throwing away the dead wood. But only as a last resort.

Conclusion

The whole idea of being people skilled is knowing or finding how to bring out the best in others in any situation, rather than their worst. By mastering these eight essential people skills you dramatically increase your chances of achieving the best outcomes out of your interactions and business challenges.

When you match consumer psychology with effective communication styles you get a powerful combination. Lee Hopkins can show you how to communicate better for better business results. At

Thursday, September 10, 2009

Basic Emotional Needs



· To give and receive attention (e.g., socialising)

· The mind body connection (e.g., not sleeping can lower the immune system)

· To have purpose and goals (e.g., having an aim in life)

· Belonging to a wider community (e.g., joining a group or a religion)

· The need for stimulation and creativity (e.g., working at achieving your goals)

· The need to feel understood and emotionally connected to others (e.g., having a close group of friends, having a loving partner)

· The need to feel a sense of control & independence (e.g., knowing what is in your control & making decisions)

· To feel a sense of security (e.g., financially, within a relationship)

· Having a sense of status within a social group (e.g., holding a specific position in a company)

· Having a sense of competence & achievement (e.g., being good at your job, meeting your targets/goals)



These are some of the main emotional needs that need to be met to ensure a healthy balanced life. You can look down the list and see if these needs are being met adequately in your life. When any need or essential skill (see essential skills) isn’t being met adequately that is when problems occur.

For example getting a migraine to gain attention. Or getting an addiction that tricks you into believing it gives you a sense of control. Or joining a gang and getting into the gang’s culture to feel understood and connected.
Many Needs, One Life

It may seem that a life that meets all of these needs would be intolerably busy. But of course, one activity can meet many needs. Charity work for example, could be said to fulfill 1, 3, 4 and 5, and could contribute to 6 and 7.

Walking with a friend as a pastime might go towards 1, 2, 3, 5 and 6.

Generally, what this suggests, and what has been borne out by recent research, is that a more complex life is a more healthy one.

Then if one area of life fails or is taken away from you, your basic needs are maintained, at least in part, by those that survive.

So the message is...

If your progress through life has gone a bit awry for you or a friend, check there is petrol in the car, and that the battery is charged before going to a mechanic to have the engine taken apart!
Problems due to missing 'basics' in peoples lives tend to develop over time, and so can be easily missed. Then, when the problem arises - be it anxiety, depression, addiction or some other nasty - they can't for the life of them fathom out why!

It's therefore a great idea to know what your own garden needs in order to grow well, so when you see something starting to wither, you can check your list and apply the necessary nutrients.
So here's the list. (At least, our list. If you think we've missed any, do let us know!)

1. The need to give and receive attention.

"No Man Is An Island"
Without regular quality contact with other people, mental condition, emotional state and behaviour can suffer quite drastically. This is often particularly obvious in elderly people who have become isolated. After days alone, their first contact may be their GP, who sees them for 10 minutes.

They are highly likely during this short period to appear 'strange' as their thwarted need for attention asserts itself in an outpouring of communication. If the GP takes this as representative of the patient's general mental condition, they may prescribe drugs, where really a few hours of being listened to would suffice.

You may also have noticed this in evening-class attendees who command the teacher's attention all the time, asking seemingly daft questions and not really listening to the answers!

2. Taking heed of the mind body connection.

This is so important, and so often neglected. Without correct and regular nutrition, sleep and exercise, your psychological state can suffer considerably. It is often seen that young people, on leaving home and the structure that provides, succumb to one mental illness or another. Their mealtimes, sleep patterns and other regular habits become disrupted, with predictable consequences.

It seems that people are increasingly treating themselves as machines!

3. The need for purpose, goals and meaning.

"The devil will make work for idle hands to do."

Perhaps the overriding element that sets human beings apart from other animals is the ability to identify, analyse and solve problems. This is what enabled us to develop to where we have.

If this ability is under-used, the imagination can start to create problems of its own - perhaps in an attempt to give you something to do because it is not occupied doing anything else.

Regardless, if a person is deprived of the outward focus and satisfaction created by achieving goals, mental illness is often close behind.

The need for meaning is perhaps even more profound. Viktor Frankl's book 'Man's Search for Meaning' documents the impact of lack of meaning on concentration camp prisoners, of which he was one. He says in it that "What is the meaning of life?" is a question that is asked of you, not one that you yourself ask. It is a hugely powerful and important read when considering mental health.

4. A sense of community and making a contribution.

Tying in with the need for meaning, this basic need provides a context for a person. It gives them a reason for being, over and above their own personal needs, that has been shown to benefit the immune system, mental health and happiness.

One obvious fulfiller of this need is religion, but can also be an idea shared with others, a club, charity or community work. In fact, anything that takes the focus off the self.

5. The need for challenge and creativity .

Learning something new, expanding horizons, improving on existing skills all provide a sensation of progress and achievement. Without this, a person can feel worthless, or that there is no real reason for their being.

6. The need for intimacy .

Tying in with the need for attention, it seems that people have a need to share their ideas, hopes and dreams with others close to them. For some, this can be as simple a talking to a loved pet, but for most of us, it requires that we have at least one individual with whom we can converse 'on the same level'.

7. The need to feel a sense of control.

"All your eggs in one basket."

The results of total loss of control over your surroundings, relationships or body are not hard to imagine, and have been well documented.

From survivors of torture, to someone losing their job, those who are able to maintain a sense of control somewhere in their life fare the best. This is why having a variety of interests and activities is so important.

8. The need for a sense of status.

It’s important to feel important. And we all know some people for whom this need is too important! However, if someone feels recognised for being a grandmother or parent or good son or daughter, this may be enough. Young people finding their feet can have improved self-esteem if they feel they have attained a position of trust and recognition.

Young boys in Birmingham, UK who were at risk of exclusion because of behavioural problems were trained as mentors and paid for helping younger kids who were also at risk of exclusion. Not only did the mentors’ own behaviour improve, they also reported greater levels of happiness, contentment and self-esteem. Much disruptive, problematic behaviour may be a misapplied attempt to meet this need for recognition.

9. The need for a sense safety and security.

We need to feel our environment is basically secure and reasonably predictable. Financial security, physical safety and health, and the fulfilment of other basic needs all contribute to the completion of this need. As with all of the following needs we can take it too far and become obsessive about it – you will see this sometimes if the need for creativity is not met.


Many Needs, One Life

It may seem that a life that meets all of these needs would be intolerably busy. But of course, one activity can meet many needs. Charity work for example, could be said to fulfil 1, 3, 4 and 5, and could contribute to 6 and 7.

Walking with a friend as a pastime might go towards 1, 2, 3, 5 and 6.

Generally, what this suggests, and what has been borne out by recent research, is that a more complex life is a more healthy one.

Then if one area of life fails or is taken away from you, your basic needs are maintained, at least in part, by those that survive.

So the message is...

If your progress through life has gone a bit awry for you or a friend, check if there is petrol in the car, and that the battery is charged before going to a mechanic to have the engine taken apart!
Selfish Demands

We were all born with instincts to help us survive the trials and travails of life. Some instincts are very helpful and others are controlling and abusive. One of our more controlling and abusive instincts, especially in marriage, is making demands.

If we make a request for something we want or need, and the request is turned down, our instincts encourage us to take more forceful steps. And the first thing that comes to mind is usually a demand.

Demands carry a threat of punishment -- an if-you-refuse-me-you'll- regret-it kind of thing. In other words, you may dislike what I want, but if you don't do it, I'll see it it that you suffer even greater pain.

People who make demands don't seem to care how others feel. They think only of their own needs. "If you find it unpleasant to do what I want, tough! And if you refuse, I'll make it even tougher," is what they seem to be saying.

Demands depend on power. They don't work unless the demanding one has the power to make good on his threats. But who has power in marriage? Ideally, there is shared power, the husband and wife working together to accomplish mutual objectives. But when one spouse starts making demands-along with threats that are at least implied-it's a power play. The threatened spouse often strikes back, fighting fire with fire, power with power. Suddenly, it's a test of power-who will win the battle?

If the demanding partner doesn't have enough power to follow through with the threat, he or she often receives punishment, at least in the form of ridicule. But if power is fairly equal between a husband and wife, a battle rages until one or the other surrenders. In the end, the one meeting the demand feels deep resentment and is less likely to meet the need in the future. When the demand is not met, both spouses feel resentment.

I want you and your spouse to get from each other what you need most in your marriage. I want you to meet each other's emotional needs and be there for each other when you need help. But let me assure you that demands will not get the job done.

When I ask my wife, Joyce, to do something for me, she may cheerfully agree to it-or she may express her reluctance. This reluctance may be due to any number of things-her needs, her comfort level, or her sense of what's wise or fair.

If I push my request, making it a demand, what am I doing? I am trying to override her reluctance. I am declaring that my wishes are more important than her feelings. And I'm threatening to cause her some distress if she doesn't do what I want.

She now must choose one of two evils-my "punishment" on the one hand or whatever made her reluctant on the other. She may ultimately agree to my demand, but she won't be happy about it. I may get my way, but I'm gaining at her expense. My gain is her loss. And she will most certainly feel used.

"But you don't know my husband!" some wife might say. "He lies around the house all night and I can't get him to do a thing. The only time he lifts a finger is to press the remote control. If I don't demand that he get up and help me, nothing would get done."

"You can't be talking about my wife," a husband might say. "She only thinks about herself! She spends her whole life shopping and going out with her friends. If I didn't demand that she stay at home once in a while, I'd never see her."

Without a doubt, you and your spouse need to find an effective way to motivate each other to meet your needs. But demands are nothing short of abuse. In fact, it's usually the first stage of verbal abuse that ultimately leads to fights in marriage.

If you make demands of your spouse and expect obedience, you are being controlling and manipulative. Your spouse will try to escape your abuse, and instead of becoming responsive to your needs, he or she will have as little to do with you as possible. Is that what you want? Do you want to drive your spouse away from you?

Neither of you is a sergeant and neither of you is a private. You do not have the right to tell each other what to do, and if you try, you will find that it doesn't work. If you try to force your spouse to meet your needs, it becomes a temporary solution at best, and resentment is sure to rear it's ugly head. Demands and other forms of manipulation do not build compatibility; they build resentment.

There is a wise alternative to selfish demands, and that's thoughtful requests. This approach to getting what you need from each other begins by simply explaining what you would like, and asking your spouse how he or she would feel fulfilling your request. If he or she indicates that the request will be unpleasant to fulfill, discuss alternative ways your spouse could help you that would not be unpleasant.

"I've already tried that, and it doesn't work," may be your immediate reaction. It may be that he or she simply indicates that whatever it is you want isn't something they want to do. But that's where negotiation should begin. If you become a skilled negotiator, you will accept a negative reaction and try to figure out a way for your spouse to help enthusiastically with whatever it is you want.

After I've finished explaining Love Busters to you, the rest of my Basic Concepts will show you how to negotiate successfully with each other. But remember, if you or your spouse is using the controlling and abusive instinct of selfish demands to try to get what you need, you will most certainly destroy the love you have for each other-and in the long run, you will not get what you need.

Love Buster #2
Disrespectful Judgments

Disrespectful Judgments

When requests don't get you what you want, and demands don't work either, our instincts and habits often provide us with another controlling and abusive strategy -- disrespectful judgments. Without a doubt, demands are abusive, but disrespectful judgments often make demands seem merciful in comparison.

In the final analysis, disrespectful judgments represent an effort to force our spouses to give us what we want in marriage, but it's often cleverly disguised. Instead of making an outright demand, we present our problem as if it were really our spouse's personal shortcoming. We try to "straighten out" our spouse in an effort to get our way.

At the time we rationalize our disrespect by convincing ourselves that we're doing our spouses a big favor, to lift them from the darkness of their confusion into the light of our superior perspective. If they would only follow our advice, we tell ourselves, they could avoid many of life's pitfalls-and we would also get what we want.

A disrespectful judgment occurs whenever one spouse tries to impose a system of values and beliefs on the other. When a husband tries to force his point of view on his wife, he's just asking for trouble. When a wife assumes that her own views are right and her husband is woefully misguided -- and tells him so -- she enters a minefield.

In most cases, a disrespectful judgment is simply a sophisticated way of getting what one spouse wants from the other. But even when there are the purest motives, it's still a stupid and abusive strategy. It's stupid because it doesn't work, and it's abusive because it causes unhappiness. If we think we have the right -- even the responsibility -- to impose our view on our spouses, our efforts will almost invariably be interpreted as personally threatening, arrogant, rude, and incredibly disrespectful. That's when we make sizable withdrawals from the Love Bank.

How can you know if you're a perpetrator of disrespectful judgments? The simplest way to find out is to ask your spouse. But you may be a little confused as to what exactly you should ask. To help you ask the right questions, I've provided you the Disrespectful Judgments Questionnaire:

Disrespectful Judgments Questionnaire

Circle the number that best represents your feelings about the way your spouse tries to influence your attitudes, beliefs, and behavior. If you circle a number greater than 1 for any question, try to think of an example that you can share with your spouse and write it on a sheet of paper.

1. Does your spouse ever try to "straighten you out?"

Almost Never---------------Sometimes----------Much of the Time
1----------2----------3----------4----------5----------6----------7

2. Does your spouse ever lecture you instead of respectfully discussing issues?

Almost Never---------------Sometimes----------Much of the Time
1----------2----------3----------4----------5----------6----------7

3. Does your spouse seem to feel that his or her opinion is superior to yours?

Almost Never---------------Sometimes----------Much of the Time
1----------2----------3----------4----------5----------6----------7

4. When you and your spouse discuss an issue, does he or she interrupt you or talk so much that you are prevented from having a chance to explain your position?

Almost Never---------------Sometimes----------Much of the Time
1----------2----------3----------4----------5----------6----------7

5. Are you afraid to discuss your points of view with your spouse?

Almost Never---------------Sometimes----------Much of the Time
1----------2----------3----------4----------5----------6----------7

6. Does your spouse ever ridicule your point of view?

Almost Never---------------Sometimes----------Much of the Time
1----------2----------3----------4----------5----------6----------7

The scoring for this questionnaire is simple. Unless all of your spouse's answers are "1," you're probably engaging in disrespectful judgments. Almost all of us are guilty of this Love Buster from time to time; so don't be alarmed if you get some twos or threes. But if your spouse gave you any fours, fives, sixes, or sevens, you're at risk to lose your spouse's love for you because your disrespectful judgments are rising to the level of abuse.

If your spouse identifies you as one who makes disrespectful judgments, you may be tempted to make yet another disrespectful judgment and claim that he or she is wrong! Resist that temptation at all costs because in every case of abuse, the victim is a far better judge of its existence than the perpetrator. Take his or her word for it, and start working on a plan to eliminate whatever it is your spouse interprets as disrespect.

When we try to impose our opinions on our spouses, we imply that they have poor judgment. That's disrespectful. We may not say this in so many words, but it's the clear message that they hear. If we valued their judgment more, we might question our own opinions. What if they're right, and we're wrong?

I'm not saying that you can't disagree with your spouse. But I want you to respectfully disagree. Try to understand your spouse's reasoning. Present the information that brought you to your opinion and listen to the information your spouse brings. Entertain the possibility that you might change your own mind, instead of just pointing out how wrong your spouse is.

That's how respectful persuasion works. You see, each of you brings two things into your marriage -- wisdom and foolishness. Your marriage will thrive when you blend your value systems, with each one's wisdom overriding the other's foolishness. By sharing your ideas, sorting through the pros and cons, you can create a belief system superior to what either of you had alone. But unless you approach the task with mutual respect, the process won't work and you will destroy your love for each other in the process.

In most cases, disrespectful judgments are nothing more than controlling and abusive attempts to get what you want in your marriage. As is the case with demands, disrespect doesn't work -- it's simply a form of verbal abuse.

Love Buster #3
Angry Outbursts





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Angry Outbursts

When requests don't get what you want from your spouse, demands don't produce results, and disrespect doesn't work either, your instinct has one more controlling and abusive strategy up its sleeve -- angry outbursts.

I view demands and disrespect as a ramping up to anger. Taken together, they define the typical fight of most couples. All three illustrate abuse in marriage, and what a tragedy it is. Instead of protecting each other, spouses become the greatest source of each other's unhappiness -- and it's all instinctive. What I mean by that is that if you don't do something to stop it from happening, you will most certainly become victim of each other's abusive instincts.

Although the primary reason for angry outbursts is trying to get what we want, our instinct makes us believe otherwise. It turns it into an issue of injustice. When we are angry we usually feel that someone is deliberately making us unhappy (by not giving us what we want), and what he or she is doing just isn't fair. In our angry state, we are convinced that reasoning won't work, and the offender will keep upsetting us until he or she is taught a lesson. The only thing such people understand is punishment, we assume. Then they'll think twice about making us unhappy again!

We think we are using anger to protect ourselves, and it offers a simple solution to our problem -- destroy the troublemaker. If our spouse turns out to be the troublemaker, we find ourselves hurting the one we've promised to cherish and protect. When we're angry we don't care about our spouse's feelings and we are willing to scorch the culprit if it prevents us from being hurt again.

But in the end, we have nothing to gain from anger. Punishment does not solve marital problems; it only makes your punished spouse want to inflict punishment on you, or if that doesn't work, leave you. When you become angry with your spouse, you threaten your spouse's safety and security -- you fail to provide protection. Your spouse rises to the challenge and tries to destroy you in retaliation. When anger wins, love loses.

Each of us has an arsenal of weapons we use when we're angry. If we think someone deserves to be punished, we unlock the gate and select an appropriate weapon.

Sometimes the weapons are verbal (ridicule and sarcasm), sometimes they're devious plots to cause suffering, and sometimes they're physical. But they all have one thing in common: they are designed to hurt people. Since our spouses are at such close range, we can use our weapons to hurt them the most.

Some of the husbands and wives I've counseled have fairly harmless arsenals, maybe just a few awkward efforts at ridicule. Others are armed to nuclear proportions; their spouses' very lives are in danger. The more dangerous your weapons are, the more important it is to control your temper. If you've ever lost your temper in a way that has caused your spouse great pain and suffering, you know you cannot afford to lose your temper again. You must go to extreme lengths to protect your spouse from yourself.

Instincts often help habits develop. An angry outburst is a good example of this. I've seen what looks like an angry outburst at the moment of a child's birth, and we can be assured that there wasn't much learning that caused that behavior. And as a child grows, the way anger is expressed becomes increasingly sophisticated. But it isn't the instinct that's becoming sophisticated -- it's the developing habit of an angry outburst, supported by the instinct, that makes it sophisticated. In marriage, one of our most destructive behaviors is an angry outburst, where we intentionally try to hurt our spouse and cause massive Love Bank withdrawals. But it's something we do naturally -- it's a habit that is developed by an instinct.

We can't change our instincts, but we can short-circuit their approach to a problem. If I have an instinct to have angry outbursts, it doesn't mean that I must go around losing my temper. I can create new habits that keep my anger in check. Habits that override inappropriate instincts are usually more difficult to create than habits that are not instinct driven, but it can be done. And in marriage, it must be done if you want to fall in love and stay in love.

Most effective anger management training programs focus attention on the creation of short-circuiting habits. Whenever a person begins to feel angry, he or she practices a behavior that has been shown to prevent an outburst. In the beginning, the new behavior is a conscious choice, something that is done regardless of how it feels to do it. Walking away from a frustrating situation is one example of a behavior that can short-circuit an angry outburst. Another is to follow a routine that relaxes your muscles and lowers adrenalin in your system. Eventually, with practice, the behavior that has proven effective in short-circuiting an angry outburst becomes a habit. Whenever the person begins to feel angry, the habit kicks in and angry outbursts are overcome.

My approach to anger management focuses attention on the same short-circuiting strategies that most other anger management programs stress. But I add something that most other plans neglect. I try to help my client overcome all abusive behavior, beginning with selfish demands, because that's where abuse usually begins. From there, I teach a client to stop making disrespectful judgments, and then he or she is finally in a better position to getangry outbursts under control. The underlying theme of this approach to anger management is to make my client aware of the fact that he or she has no right trying to control anyone else, regardless of what that person is doing. From there we go on to create habits that take the place of demands, disrespect and anger, so that my client can get what he or she needs from their spouse without being controlling.

Remember, in marriage you can be your spouse's greatest source of pleasure, but you can also be your spouse's greatest source of pain, particularly if you use the controlling and abusive strategies of demands, disrespect and anger to try to get what you need in marriage. If you use them, you are almost sure to lose your spouse's love for you.

Love Buster #4
Annoying Behavior

Annoying Habits

When was the last time your spouse did something that annoyed you? Last week? Yesterday? An hour ago? Maybe your spouse is humming that irritating tune this very minute!

One of the most annoying things about annoying habits is that they don't seem all that important -- but they still drives you crazy! It's not abuse or abandonment, just annoyance. You should be able to shrug it off, but you can't. It's like the steady drip-drip of water torture. Annoying habits will nickel and dime your Love Bank into bankruptcy.

When we're annoyed, we usually consider others inconsiderate, particularly when we've explained to them that their behavior bothers us and yet they continue to do it. It's not just the behavior itself, but the thought behind it -- the idea that they just don't seem to care.

But when our behavior annoys others, we soft sell the whole problem. It's just a little thing, we argue, so why make a federal case out of it? Why can't other people adjust?

As a counselor, I try to help couples become more empathetic, to see through each other's eyes. Of course, no one can fully imagine what someone else feels, and that's a great part of the problem. I often wish I could switch a couple's minds-Joe becomes Jane for a day and Jane becomes Joe. If they could only know what it felt like to experience their own insensitive behavior, they would change their ways in a hurry.

I've found it helpful to divide insensitive behavior into two categories. If behavior is repeated without much thought, I call it an annoying habit. If it's usually scheduled and requires thought to complete, I call it independent behavior. Annoying habits include personal mannerisms such as the way you eat, the way you clean up after yourself (or don't!), and the way you talk. Independent behavior, which we will be discussing next, may include sporting events you attend, your choice of church, or your personal exercise program.

Taken together, your habits and activities define your entire lifestyle. And those habits and activities can be either enjoyable for both of you, or enjoyable for only one of you (those that are unpleasant for both of you are usually quickly relegated to the trash bin). They are like bricks of a house, where each one is either strong or weak. The strong bricks are habits and activities that make both of you happy, while the weak bricks make one happy at the other's expense. The entire house is your lifestyle, and if it's made up of weak bricks, it is likely to collapse.

A house made up of strong bricks will make each day enjoyable for both you and your spouse, and that, in turn, will help build your Love Bank accounts. But every annoying habit or independent behavior drives a wedge between you and your spouse, creating and sustaining incompatibility. If you find yourselves incompatible, it's probably because there are far too many weak bricks in your marriage. Replace them as soon as possible by making an effort to eliminate insensitive behavior.

But how should you go about changing your habits so that they are no longer annoying? It begins with the realization that whenever you do something that bothers your spouse, you are withdrawing love units. Tell each other that eliminating annoying habits is a high priority for both of you. And then ask each other what it is that annoys you the most, write it down, and go to work with a plan to eliminate whatever you find.

None of us likes criticism, so I encourage both of you to avoid pointing out each other's annoying habits unless you are both prepared to do something about it. It's an enemy of good conversation to blind-side each other with criticism, ruining your time together by talking about how much you annoy each other. Many couples spend so much of their time together being critical of each other that each experience is a nightmare. How long can that last? I want your time together to be as enjoyable as possible, and criticism will have you both running for cover. If one of you does something that annoys the other, it's okay to mention it. But then drop the subject until you are able to deal with the problem effectively.

Your approach to annoying habits should be organized with an agreed upon plan to eliminate whatever it is. Unless you have such a plan, all you will accomplish with your criticism is a loss of love units whenever you bring up the subject.

My last four Basic Concepts address this very sensitive issue of eliminating annoying habits and independent behavior, so I will leave this subject now and come back to it again later. But I want you to be aware of this fact -- unless you and your spouse change your habits and activities so that they make you both happy, instead of making only one of you happy, you will eventually find that you cannot live with each other.

Love Buster #5
Independent Behavior

Independent Behavior

Once you are married, almost everything you decide to do has either a positive or a negative impact on each other -- you are either depositing or withdrawing love units with every decision you make. So if your decisions are not made with each other's interests in mind, you will risk destroying the love you have for each other.

I define Independent Behavior as the conduct of one spouse that ignores the feelings and interest of the other spouse. It's usually scheduled and requires some thought to execute, so the simplest way to overcome this Love Buster is to take it off your schedule. If your Thursday night bowling, or visit to a friend of the opposite sex, or spending five hours chatting on the internet while your spouse sits alone watching TV, schedule something else Thursday night, visit someone else, and spend time doing something with your spouse. And whatever it is you decide to do that replaces independent behavior, be sure that both you and your spouse enthusiastically agree to it.

My ninth Basic Concept, the Policy of Joint Agreement, (never do anything without an enthusiastic agreement between you and your spouse), helps eliminate independent behavior -- any event or activity that is not mutually agreed to cannot take place. It forces you to take your spouse's interests and feelings into account when you forget that your spouse is an extremely important part of yourself, and should be considered in every decision you make.

Independent behavior is a problem in most marriages because we are all tempted to do whatever makes us happy, even when it makes our spouse unhappy (the Taker's rule). We don't feel the pain our spouse feels when we are inconsiderate -- all we feel is the pleasure gained from activities that are only in our best interest. That's why the Policy of Joint Agreement is so important in marriage. It forces us to behave as if we feel each other's pain -- it makes us behave as if we were empathetic.

A wise alternative to Independent Behavior is Interdependent Behavior, which limits your your events or activities to those that benefit both of you simultaneously. You are both happy and neither of your suffers when you behavior interdependently, making decisions with each other's interests and feelings in mind. When you get to my tenth Basic Concept, Four Guidelines for Successful Negotiation, I'll show you how to replace Independent Behavior with Interdependent Behavior.

Love Buster #6
DishonestyDishonesty

If your spouse had an affair ten years ago that was a brief indiscretion, would you want to know about it?

If you had an affair ten years ago that you ended because you knew it was wrong, should you tell your spouse about it?

These are tough questions that go to the heart of our fifth Love Buster -- dishonesty.

Dishonesty is the strangest of the five Love Busters. Obviously, no one likes dishonesty, but sometimes honesty seems even more damaging. What if the truth is more painful than a lie?

When a wife first learns that her husband has been unfaithful, the pain is often so great that she wishes she had been left ignorant. When a husband discovers his wife's affair, it's like a knife in his heart -- and he wonders if it would have been better not knowing. In fact, many marriage counselors advise clients to avoid telling spouses about past infidelity, saying that it's too painful for people to handle. Besides, if it's over and done with, why dredge up the sewage of the past?

It's this sort of confusion that leads some of the most well-intentioned husbands and wives to lie to each other, or at least give each other false impressions. They feel that dishonesty will help them protect each other's feelings.

But what kind of a relationship is that? The lie is a wall that comes between the two partners, something hidden, a secret that cannot be mentioned, yet is right under the surface of every conversation.

And dishonesty can be as addictive as a drug. One secret leads to another. If you start using dishonesty to protect each other's feelings, where will it end?

That's why dishonesty is a strange Love Buster. Lies clearly hurt a relationship over the long-term, but truth can also hurt, especially in the short-term. It's no wonder that many couples continue in dishonesty -- because they feel they can't take the shock of facing the truth, at least right now. As a result, the marriage dies a slow death.

Honesty is like a flu shot. It may give you a short, sharp pain, but it keeps you healthier over the following months.

In the case of infidelity, don't you think that your own affair would be one of the most important pieces of information about yourself? How could you ever expect to have an intimate relationship with someone to whom you cannot reveal your most inner feelings?

I'll admit that infidelity is an extreme example of something you would be tempted to lie about. But "little white lies" can be just as destructive when discovered, and there's even less justification for them. If it makes sense to be honest about something as hurtful as an affair, it makes even more sense to be honest about something more trivial, such as buying something you know your spouse would not have approved.

I wanted to use the extreme case of infidelity to underscore the curious nature of this Love Buster and how important honesty is, even in extreme cases. But whether the lie is about something as devastating as an affair, or something that would simply be disappointing to your spouse, it's dishonesty, not honesty, that makes matters worse. I draw a distinction between the pain of a thoughtless act and the pain of knowing about a thoughtless act. Honesty sometimes creates some pain, the pain of knowing that your spouse has been thoughtless. But it is really the thoughtless act itself that causes the pain. Dishonesty may defer some of that pain, but it compounds the pain later. The truth usually comes out eventually, and the months or years of hiding it not only creates an emotional barrier before it is revealed, but also destroys trust afterward.

Dishonesty strangles compatibility. To create and sustain compatibility, you must lay your cards on the table. You must be honest about your thoughts, feelings, habits, likes, dislikes, personal history, daily activities and plans for the future. When misinformation is part of the mix, you have little hope of making successful adjustments to each other. Dishonesty not only makes solutions hard to find, but it often leaves couples ignorant of the problems themselves.

There's another very important reason to be honest. Honesty tends to make our behavior more thoughtful. If we knew that everything we do and say would be televised and reviewed by all our friends, we would be far less likely to engage in thoughtless acts. Criminals would not steal and commit violent acts as much if they knew they would be caught each time they did. Honesty is the television camera in our lives. We know what we do, and if we are honest about what we do, we tend not to engage in thoughtless acts because we know those acts will be revealed-by ourselves.

In an honest relationship, thoughtless acts are usually corrected. Bad habits are nipped in the bud. Honesty keeps a couple from drifting into incompatibility-as incompatible attitudes and behavior are revealed, they can become targets for elimination. But if these attitudes and behavior remain hidden, they are left to grow out of control.

So many of the couples I've counseled have been confused as to what constitutes honesty in marriage, that I have created a policy to explain it. I call it the Policy of Radical Honesty, because so many think it's radical. But from my perspective either you are honest or you are dishonest. There is no middle ground.

My next Basic Concept will explain this policy to you, and try to justify something so radical that there are very few counselors who recommend it. And yet, without honesty -- radical honesty -- your marriage has little hope for success, and you and your spouse are very unlikely to be in love with each other.

Back to Love Busters
Instincts and Habits

Most people think they have control over their behavior. They think they choose to do whatever it is they do. But many of us who have studied human behavior scientifically, and have tried to help people change their behavior, know differently. We know that the vast majority of what a person does is driven by instincts and habits -- ways of behaving that are automatic and almost effortless. So if you want to make Love Bank deposits and avoid withdrawals, pay close attention to the subject of instincts and habits. That's because if you don't try to control them, they can control you and destroy the love you have for each other.

You were born with instincts that are there to help you survive. Instincts are behavioral patters that do not seem to be learned -- they occur in almost finished form the first time they are triggered. It's obvious that babies have a variety of instincts because they do many of the same things, such as sucking their thumbs, that weren't taught to them. But even as adults, we have more instinctive behavior than we realize, and much of this behavior will make or break a marriage.

Habits are different than instincts because they are learned. Habits are formed by practice, and without practice, for example, you could never have walked up to a computer for the first time and type 90 words a minute. A habit is any behavior that is repeated often enough to become automatic and almost effortless. And if certain conditions are present when you are learning the behavior (a particular room, for example), eventually those conditions will tend to trigger the habit or make it easier to perform.

Even complex social skills are habits learned through repetition. Conversation, for example is perfected through considerable practice, as is affection, admiration, and even honesty.

If you had to think creatively about each of your actions throughout the day, your brain would have to be the size of a barn. So to save on brain space, some of your behavior is stored as instincts while other behavior is stored as habits. Whenever a particular behavior is summoned, you can automatically repeat what's stored rather than carefully create the behavior from scratch. That way you don't have to think about every response you make throughout the day. You simply trigger an instinct or habit that is stored away in your brain. By the time you get to be my age, so much of your behavior is in the form of habits that you can get through most of the day on autopilot. That's why older people like me are so predictable.

Instincts often help habits develop. An angry outburst is a good example of this. I've seen an angry outburst at the moment of a child's birth, and we can be assured that there wasn't much learning that caused that behavior. And as a child grows, the way anger is expressed becomes increasingly sophisticated. But it isn't the instinct that becoming sophisticated -- it's the developing habit of an angry outburst, supported by the instinct, that makes it sophisticated. In marriage, one of our most destructive behaviors is an angry outbursts, where we intentionally try to hurt our spouse, causing massive Love Bank withdrawals. But it's something we do naturally -- it's instinctive.

Instincts and habits, such as angry outbursts, are often inappropriate. They may have been created as valid solutions to certain problems, but many are unsuitable for other problems that trigger them anyway. This is where our intelligence comes in handy. We can actually eliminate certain habits when we discover that they are ineffective in solving certain problems, and we can substitute effective habits.

We can't change our instincts, but we can short-circuit their approach to a problem. If I have an instinct to have angry outbursts, it doesn't mean that I must actually have one. I can create new habits that prevent me from losing my temper. Bad habits are hard to replace with good habits, especially when they are driven by instinct, but it can be done. And, in marriage, it must be done if it is to be successful.

In my study of what it takes to build Love Bank accounts, I learned that habits were much more important to consider than isolated instances of behavior. Habits that deposit love units build very large Love Bank balances because they are repeated over and over almost effortlessly. Isolated behavior, on the other hand, usually doesn't effect the Love Bank that much. In the same way, habits that withdraw love units tend to destroy Love Bank balances because they are also repeated almost effortlessly.

So I encourage spouses to get into the habit of doing whatever it takes to make each other happy (deposit love units), and avoid habits that made each other unhappy (withdraw love units). A simple commitment to do just that is a good place to start. But Love Bank balances change for the better only when that commitment directs couples to create new habits.

All of my remaining basic concepts will help me show you how to form habits that will create and sustain your love for each other. My next basic concept will help you form habits that build Love Bank balances.
Four Guidelines
for Successful Negotiation

Let's begin with the assumption that you and your spouse do not agree about something. It may be about how to meet an unmet need, or about a overcoming a thoughtless habit that is bothering one of you. In fact, it may be about anything that has become a conflict.

Chances are that you have been responding to this issue in one of three ways: 1) ignoring your own feelings and doing it your spouse's way, 2) ignoring your spouse's feelings and doing it your way, or 3) ignoring the problem entirely. Negotiation, however, requires something very different--taking your feelings and the feelings of your spouse into account simultaneously. The following guidelines will help you achieve that very important objective:

Guideline 1: Set ground rules to make negotiation pleasant and safe.

Most couples view negotiation as a trip to the torture chamber. That's because their efforts are usually fruitless, and they come away from the experience battered and bruised. Who wants to negotiate when you have nothing but disappointment and pain to look forward to?

So before you begin to negotiate, set some basic ground rules to make sure that you both enjoy the experience. Why? Because you repeat activities that you like, and avoid those you don't like. Since you should negotiate as often as a conflict arises, it should always be an enjoyable experience so you make it a regular part of your married life.

To be certain that you will have a pleasant and safe negotiating environment, I suggest three ground rules.

Ground Rule #1:
Try to be pleasant and cheerful throughout negotiations

It's fairly easy to start discussing an issue while in a good mood. But negotiations can open a can of worms, so be prepared for negative emotional reactions. Your spouse may begin to feel uncomfortable about something you say. In fact, out of the clear blue, he or she may inform you that there will be no further discussion.

I know how upset and defensive couples can become when they first tell each other how they feel about they way they have been treated by each other. That's why I first coach them individually to prepare them for negative comments. I simply tell them what I am telling you--try to be as positive and cheerful as you can be, especially if your spouse says something that offends you.

Ground Rule #2:
Put safety first-do not make demands, show disrespect,
or become angry when you negotiate, even if your spouse
makes demands, shows disrespect, or becomes angry with you

Once the cat is out of the bag and you have told each other what is bothering you or what you want, you have entered one of the most dangerous phases of negotiation. If your feelings have been hurt, you are tempted to retaliate. Your Taker is very persuasive at this point, and unless you make a special effort to resist its advice, your negotiation will turn into an argument. But if you can keep each other safe, you will be able to use your intelligence to help you make the changes you both need.

Ground Rule #3:
If you reach an impasse where you do not seem to be
getting anywhere, or if one of you is starting
to make demands, show disrespect, or become angry,
stop negotiating and come back to the issue later.

Just because you can't resolve a problem at a particular point in time doesn't mean you can't find an intelligent solution in the future. Don't let an impasse prevent you from giving yourself a chance to think about the issue. Let it incubate for a while, and you'll be amazed what your mind can do.

If your negotiation turns sour, and one of you succumbs to the temptation of the Taker with demands, disrespect or anger, end the discussion by changing the subject to something more pleasant. After a brief pause, your spouse may apologize and wish to return to the subject that was so upsetting. But don't go back into the minefield until it has been swept clear of mines. The mines, of course, are demands, disrespect and anger, and you must discuss how to avoid them before you return to the issue. You can't negotiate if your Takers' destructive instincts control your discussion.

Guideline 2: Identify the problem from both perspectives.

Once you have set ground rules that guarantee a safe and enjoyable discussion, you are ready to negotiate. But where do you begin? First, you must understand the problem from the perspectives of both you and your spouse.

Most couples go into marital negotiation without doing their homework. They don't fully understand the conflict itself, nor do they understand each other's perspectives. In many cases, they are not even sure what they really want.

One of the responsibilities of a marriage counselor is to help couples clarify the issues that separate them. I'm amazed at how often the clarification itself solves the problem. "Oh, that's what we've been fighting about!" many couples say. And once they understand the issue and each other's opinions, they realize that the conflict is not as serious as they thought. Or when the issue is clarified, the solution is immediately apparent and the conflict is resolved.

Respect is the key to success in this phase of negotiation. Once the issue has been identified, and you hear each other's perspectives, it is extremely important to understand each other--not try to straighten each other out. Remember that your goal is enthusiastic agreement, and there is no way you will be enthusiastic if you reject each other's perspectives. In fact, the only way you will reach an enthusiastic agreement is if you not only understand each other, but also come up with a solution that accommodates each other's perspectives.

It's so much easier to negotiate the right way when your goal is enthusiastic agreement. It eliminates all the strategies that attempt to wear each other down with abuse. You may as well forget about demands because they never lead to an enthusiastic agreement. The same can be said for disrespectful judgments and angry outbursts. If you are looking for real solutions to your problem, you will find them in whatever yields an enthusiastic agreement.

But when I take demands, disrespect and anger away from some couples, they are left feeling naked. They don't know how to discuss an issue if they can't demand, show disrespect or express their anger. And without those Love Busters they often feel hopeless about resolving their problems, because they have rarely approached their problems with the goal of finding a win-win solution. And they simply don't know how to do it. It's as if the only way they know how to communicate in marriage is through demands, disrespect and anger. Is that true of you and your spouse?

If so, remember that with practice you will begin to feel more comfortable approaching every conflict with the goal of mutual agreement. You learn to ask each other questions, not to embarrass each other but to gain a fuller understanding of what it would take to make each other happy. And when you think you have the information you need to consider win-win solutions, you are ready for the next step.

Guideline 3: Brainstorm with abandon.

You've set the ground rules. You've identified the problem from each other's perspective. Now you're ready for the creative part--looking for solutions that you think will make you both happy. I know that can seem impossible if you and your spouse have drifted into incompatibility. But the climb back to Intimacy has to start somewhere, and if you put your minds to it, you'll think of options that please you both.

The secret to understanding your spouse is to think like your spouse's Taker. It's easy to appeal to your spouse's Giver. "If she really loves me, she'll let me do this." or "He'll be thoughtful enough to agree with that, I'm sure." But lasting peace must be forged with your spouse's Taker, so your solutions must appeal to your spouse's most selfish instincts. At the same time, it must also appeal to your own selfish instincts.

When you brainstorm, quantity is often more important than quality. Let your minds run wild; go with just about any thought that might satisfy both of your Takers. If you let your creative side run free, you are more likely to find a lasting solution.

Carry a pad of paper or a pocket notebook, with you so you can write down ideas as you think of them throughout the day. Some problems may require days of thought, and pages of ideas. But keep in mind your goal-a solution that would appeal to both of your Takers.

Resist one type of solution that your Giver and Taker may suggest the "I'll let you do what you want this time if you let me do what I want next time" solution. For example, imagine that you want to go out with your friends after work, leaving your spouse with the children. So to arrive at an enthusiastic agreement for that thoughtless activity, you suggest that you take the children another night so that your spouse can go out with his or her friends.

What you're really proposing here is that each of you will sacrifice so that the other can have fun. The problem with that arrangement is that you are agreeing to behavior that makes one of you unhappy whenever the other is happy, and as I've said earlier, once you have made an agreement, it can easily turn into a habit.

The Giver and Taker suggest those kinds of win-lose solutions because they don't understand win-win solutions. Their concept of fairness is that if you are both suffering equally, that's fair. My view of negotiation is that by the time you are finished you should have arrived at a solution where neither of you suffers. And each part of the solution should not require either of you to sacrifice so that the other can be happy.

Guideline 4: Choose the solution that meets the conditions of the Policy of Joint Agreement -- mutual and enthusiastic agreement.

After brainstorming, you will have come up with some good and some bad solutions. Now you need to sort through them. Good solutions are those both you and your spouse consider desirable. In other words they meet the conditions of the Policy of Joint Agreement. Bad solutions, on the other hand, only take the feelings of one spouse into account at the expense of the other. The best solution is the one that makes you and your spouse most enthusiastic.

Many problems are relatively easy to solve. You will be amazed at how quickly you can find an enthusiastic agreement to some problems when you have decided to hold off on any action until you both agree. That's because when you know you must take each other's feelings into account, you become increasingly aware of what it will take to reach a mutual agreement. Instead of considering options that are clearly not in your spouse's best interest, you reject them immediately and begin to think of options you know would make both you and your spouse happy. It's amazing how smart you can be when you direct your mind to find smart solutions.

For example, consider the situation we mentioned above. You would like to go out with your friends after work, leaving your spouse with the children. Before you had agreed to the Policy of Joint Agreement, you may have simply called your spouse to say you would be late, or worse yet, arrived home late without having called. But now, you must come to an enthusiastic agreement prior to the event. It certainly restricts your freedom of choice, but on the other hand, it protects your spouse from your thoughtless behavior.

After having presented your case, you would probably hear immediate objections. Your spouse might feel that he or she does not appreciate your having fun while he or she is home battling the kids. "Besides," your spouse might mention, "our leisure activities should be with each other." In response, you might suggest that your spouse drop the kids off at your parents' (which you will call to make the arrangements) and join you.

If you and your spouse can enthusiastically agree on that suggestion, you are home free. Your parents take your children for a couple of hours, and your spouse joins you wherever it was you were planning to meet your friends. Problem solved. In fact, if going out after work with friends becomes a regular event, you can plan ahead for it by arranging the child-care in advance.

Of course, other problems can be very difficult to solve, involving many steps. Learning how to meet each other's emotional needs, for example, can require quite a bit of trial and error, along with the time and energy it takes to create the habits that eventually make meeting a need almost effortless. If one of you struggles with an addiction, you will find that the Policy of Joint Agreement simply cannot be followed at all until you have overcome the addiction. Whether it's drugs, alcohol, sex, gambling, or any other addiction, you will find that thoughtfulness is almost impossible to practice as long as you are addicted. You must sweep the addiction completely out of your life before you will be able to negotiate in the way I have suggested.

When a couple has tried to follow my advice, but can't seem to negotiate with each other regardless of how hard they try, addiction is usually the culprit. In fact, a good way to determine if you are addicted to a substance or activity is to see if you can follow the Policy of Joint Agreement after you have agreed to it. If you find you can't, chances are, you're an addict.If you follow the guidelines I have suggested, negotiation can be an enjoyable way to learn about each other. And if you avoid unpleasant scenes and negotiate to an enthusiastic agreement, you can resolve with relative ease all of the many conflicts you will have throughout life.

One last point: Whenever a conflict arises, keep in mind the importance of depositing as many love units as possible while avoiding withdrawals. In other words, use the opportunity to find a solution that will make your spouse happy, and avoid solutions that make either of you unhappy.

I have now presented all of my basic concepts. But you may want to review them quickly. So I have summarized them all in the next section.
The Three States of Mind in Marriage


Some of the brightest people I know become idiots when faced with marital conflict. I've seen this happen in case after case. An intelligent man listens to his wife talking about her needs, her desires, her interests -- and it's as if she's speaking a foreign language. A brilliant woman hears her husband describe his perspective, and she doesn't get it. What makes marital communication so tough? Is it that men and women just can't communicate? Or is there something about marriage that blurs their thinking? Having spent decades counseling couples who seem communicationally challenged, I am thoroughly convinced that it is marriage itself (or more specifically, romantic relationships) that makes communication difficult, and not differences between men and women. The men I counsel have very little trouble resolving conflicts with women, and their wives are usually just as good negotiating with men. It's conflicts they have with each other that seem impossible to resolve. My experience trying to help couples negotiate has led me to the conclusion that, left to their own devices, they negotiate from one of three states of mind, each having it's own unique negotiating rules and it's own unique emotional reactions. I call these states of mind Intimacy, Conflict, and Withdrawal. And regardless which state spouses are in, negotiations can be very difficult.

The First State of Mind in Marriage:
IntimacyThe Three States of Mind in Marriage

The First State of Mind:
Intimacy

The most essential prerequisite for the state of intimacy is the feeling of being in love. As I discussed in my section on the Love Bank, you obtain that feeling when your spouse has deposited enough love units into his or her account in your Love Bank to trigger that reaction.

In this most enjoyable state of a relationship, spouses follow the rule of the Giver, Do whatever you can to make your spouse happy, and avoid anything that makes the your spouse unhappy, even if it makes you unhappy. When both partners follow this rule, both are getting their emotional needs met, and all is well with the world.

In this state of mind the Giver is in charge and giving to each other seems almost instinctive. Both spouses have a great desire to make each other happy in any way they can, and want to avoid hurting each other at all costs.

As they protect each other, trust builds. They can share their deepest feelings, becoming emotionally vulnerable, because they know that they both have each other's best interests at heart. They feel so close to each other that to hurt the other person would be the same as hurting themselves.

Conversation in the state of intimacy is respectful and non-judgmental. The partners also express their deepest love for each other and gratitude for the care they are receiving. By lowering their defenses and forming a close emotional bond, they feel even greater pleasure when they meet each other's needs. This is the way marriage was meant to be.

Negotiation in this state of marriage is controlled by the Giver and the Giver's rule. When one spouse expresses a desire, the other rushes to fulfill it. There is no thought of repayment, because the Giver's care is unconditional. As long as both spouses are in the same state, there's actually nothing to negotiate--they give each other anything that's possible, and they do it unconditionally.

But giving unconditionally isn't really negotiating. It's giving whatever is requested without the need to bargain. And more importantly, it's with the attitude that bargaining would be somehow immoral, because it would imply conditionality.

You can get into some very bad habits when you are in the state of intimacy. A new mother in love with her husband may let her husband completely off the hook when it comes to child care. A husband in love with his wife may do nothing to restrain her tendency toward irresponsible spending, driving them both into backrupcy. And once these bad habits have been around for a while, they are very difficult to change.

You'd think that the state of intimacy would guide a husband and wife toward marital bliss. But, instead, because of the failure to negotiate terms that benefit both spouses, it tends to drive them toward the second state of mind in marriage, conflict.

The Second State of Mind in Marriage:
ConflictThe Three States of Mind in Marriage


The Second State of Mind:
Conflict

As long as a husband and wife are happy, the state of intimacy hums right along. But no one is happy all the time, especially when making sacrifices to make someone else happy. And when unhappiness is experienced by either spouse, the slumbering Taker is immediately alerted to the pain.

"What's going on? Who's upsetting you?" the slumbering Taker wants to know.

It can be a temporary lapse if your spouse is still in a giving mood and apologizes for the error (whether or not it's his or her fault). Your spouse may promise to be more thoughtful in the future or make a greater effort to meet an unmet need. The Taker is satisfied that all is well, and goes back to sleep, leaving the Giver in charge, and keeping you in the state of intimacy.

But what happens if there are no apologies? What if the damage is not repaired quickly? What if one spouse continues to be thoughtless or unwilling to meet an emotional need?

When that occurs, the Taker, mindful of all your sacrifices in the state of Intimacy, comes to your defense.

I think it's time for a new rule, the Taker advises. Youメve done enough giving for a while, now it's time to get something in return. Instinctively, you adapt the Taker's rule: Do whatever you can to make yourself happy, and avoid anything that makes yourself unhappy, even if it makes your spouse unhappy. When that happens, you've entered the second state of mind in marriage -- Conflict.

When one spouse follows this new rule, it isn't long before the other spouse's Taker pushes the Giver aside and is ready for battle. In this state of Conflict, spouses are no longer willing to be thoughtful or to meet each other's needs. Instead, they demand that the other spouse become more thoughtful and that their own needs be met first. They no longer guarantee protection, but instead, threaten each other unless their demands are met. When demands are not met, the Taker resorts to disrespectful judgments, and when that doesn't work, out come the armaments. Angry outbursts are the Taker's last-ditch effort to solve the problem.

In the state of Conflict, conversation tends to be disrespectful, resentful and even hateful. Mutual care and concern have been replaced by mutual self-centeredness. Your Taker no longer trusts your spouse to look after your interests, but pulls out all the stops to see to it that you are treated fairly. The problem, of course, is that your Taker does not know how to treat your spouse with that same fairness. Fairness is viewed by the Taker as getting its way at all costs.

In the state of Conflict, couples are still emotionally bonded and that makes the pain of thoughtlessness even worse. Love units are withdrawn at a very fast rate. They may still hope that the hurting will stop and there will be a return to the state of Intimacy, but they don't trust each other to stop the madness. Occasionally, one spouse may revert to the state of Intimacy, but if peace is to return, they must both do it simultaneously. The only way to calm down both spouse's Takers is for both of them to be protected at the same time.

Couples can return to the state of Intimacy from Conflict, if, and only if, they stop hurting each other and return to meeting each other's emotional needs again.

But it's very difficult to be thoughtful in the state of Conflict, because your Taker urges you to return pain whenever you receive it. So for most couples, the state of Conflict inspires them to think with short-sightedness. Instead of wanting to meet each other's needs, they want their own needs met before they'll do anything. That makes resolving the conflict seem almost impossible, because our Takers would rather fight than try to make the other spouse happy.

Negotiations in the state of Intimacy really don't work, because each spouse is trying to out-give each other. Sooner or later, one spouse feels used by the arrangement. It's not what I consider bargaining -- it's like giving away the store!

However, negotiations in the state of Conflict don't work either. Each spouse is trying to out-take each other. There is no effort to make the other spouse happy, only the self-centered effort of pleasing yourself at the other person's expense -- it's like robbing the bank.

When a husband and wife are in the state of Conflict long enough, the resentment and disillusionment they experience eventually convinces their Takers that fighting doesn't work. A new approach is warranted, and that approach ushers in the the third state of mind in marriage, Withdrawal.

The Third State of Mind in Marriage:
WithdrawalThe Three States of Mind in Marriage


The Third State of Mind:
Withdrawal

Reason would dictate that demands, disrespect and anger are not the way to resolve conflicts in marriage. But with the Giver and Taker as the only instinctive alternatives, reason doesn't play much of a role in marital problem-solving. Instead, mood is almost everything, and after a fight, most couples do not feel much like going back to the rule of the Giver.

So they leave the Taker in charge, and the Taker adopts a new approach. In the state of Conflict it's strategy is fight. But in the state of Withdrawal, it's strategy is flight.

When you're in the state of Conflict, your Taker tries to force your spouse to meet your needs, making demands, showing disrespect, and threatening your spouse with angry outbursts to get its way. But if that doesn't work--if your spouse does not meet your needs--your Taker suggests a new approach to the problem: Withdrawal. It tries to convince you that your spouse is not worth the effort, and you should engage in emotional divorce.

In the state of Withdrawal, spouses no longer feel emotionally bonded or in love, and emotional defenses are raised. Neither one wants to try to meet the other's needs, and both have given up on attempts to get their own needs met by the other. One becomes two. They are completely independent, united only in living arrangements, finances and childrearing, although they often have to keep up appearances for neighbors and friends.

When one spouse enters the state of Withdrawal, the other usually follows. After all, what is the point? If she is meeting none of his needs and rebuffing every effort he makes to meet hers, he might as well give up, too. The thoughtless behavior by each spouse toward the other becomes too great to bear, so they stop caring. Trust is a faint memory.

Emotional needs can be met only when we are emotionally vulnerable to someone who meets those needs. When we are in the state of Withdrawal, our emotional needs cannot be met because we've raised our defenses. Even when a spouse tries to meet an emotional need, the defensive wall blunts the effect to prevent any Love Bank deposits.

Couples in Withdrawal are really in a state of emotional divorce. When they've been in Withdrawal for any length of time, they will sleep in separate rooms, take separate vacations, and eat meals at different times. They will not communicate unless they must. If that doesn't work, they either separate or obtain a legal divorce.

I've already explained that the states of Intimacy and Conflict discourage negotiating. But in the state of Withdrawal there isn't the slightest interest in it. In Intimacy, couples must only ask in order to receive. In Conflict, they fight to try to get what they want, and the bargain is usually less than intelligent. But in Withdrawal, there is no discussion, no bargaining, not even arguing. In that state, a spouse is unwilling to do anything for his or her spouse or let the spouse do anything in return.

When a couple is in the state of Withdrawal, the marriage seems hopeless. There is no willingness to be thoughtful or to meet each other's emotional needs, and no willingness to even talk about the problems. When both spouses are in the state of Withdrawal, at that point in time, it really is hopeless, because neither are at all interested in saving the marriage.

But the state of Withdrawal doesn't usually last very long. Sooner than most couples think, at least one spouse has the presence of mind to try to break the deadlock. When that happens, it's possible for that spouse to lead the other all the way back to the state of Intimacy. But it's possible only if the Giver and Taker are relegated to the back room.


Next:
How one spouse can lead the other back to Intimacy

The Three States of Mind in Marriage


How One Spouse Can Lead
the other Back to Intimacy

Marriage partners do not necessarily experience the same state of mind in marriage at the same time. One spouse may disrupt the other's state of Intimacy by failing to meet an emotional need, or inadvertant thoughtlessness. In the state of Conflict, the offended spouse begins to complain, nag, and may even try to start a fight. As the complaints escalate, the other spouse who has been in the state of Intimacy, is dragged into the state of Conflict as well, and then the fighting begins in earnest.

Typically, if they fail in their efforts to resolve the conflict, and if the unpleasant effects escalate, one spouse will go into Withdrawal first and raise his or her emotional barriers. The spouse that remains in the state of Conflict continues to argue, while the withdrawn spouse tries to escape. If the arguing spouse persists, the withdrawn spouse may be goaded to re-enter the Conflict state, and fight back. Or, the arguing spouse may give up and enter the Withdrawal state, too.

One spouse may also lead the other on the road back from Withdrawal to Conflict and eventually to back to Intimacy. In Withdrawal, a husband may decide to make a new effort to restore Intimacy and toss out an olive branch. That effort places him back into the Conflict state, while his wife is still in Withdrawal.

Suppose his effort is an encouragement to her and she eventually joins him in the state of Conflict. Now they are both willing to have their needs met by the other, but their Takers encourage them to fight about it, rather than negotiate intelligently and peacefully. In all too many cases, if they follow their Taker's advice and argue rather than negotiate, they both find themselves back in the state of Withdrawal, convinced that in that state their marriage is safer, and certainly more peaceful.

But this step from Withdrawal to Conflict is a step in the right direction, and provides spouses an opportunity to regain Intimacy -- if they can resist the advice of their Takers. Withdrawal may seem more peaceful, but it is actually a shuttering down of the marriage. A return to the state of Conflict is a sign that the partners have restored hope -- the marriage is worth fighting over. By coming out of Withdrawal, they are lowering their emotional defenses and taking the risk of getting close to each other again.

While demanding and arguing is instinctive in the state of Conflict, one spouse can lead the other back to Intimacy by resisting the Taker's temptation to fight. It takes two to argue, and if one spouse makes an effort to avoid making demands and judgmental statements, and tries to be thoughtful and meet the other's needs, the other spouse usually calms down and does the same thing.

Once they see each other's caring efforts, and rebuild their Love Bank accounts, they re-enter the Intimacy stage. But there's an irony that trips up some couples. Which spouse do you think is the first to move back into the state of Intimacy: the one who makes the first effort to meet the other's needs, or the recipient of that effort? You may have guessed it. The recipient of care is usually the first to return to the state of intimacy, and not the one who make the greatest effort to save the relationship.

If you set a good example by meeting your spouse's needs first, alas, that usually means that your own needs are met last. Your Taker is not pleased with this arrangement, and may try to sabotage it. You will need to make a deliberate and patient effort to override the Taker's instinct to retreat back to fighting and name-calling. But if you resist that instinct to argue, and instead focus attention on behaving thoughtfully and meeting your spouse's needs, your spouse will be encouraged to reciprocate.

Granted, when in the state of Conflict, it's much more difficult to be thoughtful and meet each other's emotional needs. That's because the Taker's advice dominates the Giver's advice, and the Taker isn't interested in thoughtfulness or meeting someone else's needs. So if you want to return to Intimacy, you must override this instinct with great effort. Meeting an emotional need in marriage is easy when you are in the state of Intimacy, because the Giver encourages you to do just that. But in the state of Confict, it seems very unnatural and even unfair.

When your Love Bank balances are finally restored, and your love for each other is triggered again, the struggle is over. You will have returned to Intimacy, and along with it, everything you need to do for each other will seem almost effortless.

The passage from Intimacy, through Conflict, to Withdrawal is a slippery slope. You can get there before you know it. But it takes quite a bit of work to climb back up that hill. While one of you can help by pulling the other back up the hill, it's a lot easier when you both work together. And the best way to work yourselves back to Intimacy from Withdrawal and Conflict is by negotiating effectively.

My next concept is designed to helps you negotiate in all three states of mind in marriage, when your insticts tell you to either give or take or even give up entirely. It's a rule that I want you use as a way to override the short-sighted advice of both your Giver and Taker. I call the rule the Policy of Joint Agreement.

Next Concept:
The Policy of Joint AgreementThe Policy of Joint Agreement


When in the state of Intimacy, both spouses want the other to be happy, and neither spouse wants to see the other hurt. In the state of Conflict, both spouses want to be happy and neither wants to see themselves hurt. Actually, both objectives are important, and that's why I created a negotiating rule to achieve those important objectives regardless of the state of mind spouses happen to be in. I call it the Policy of Joint Agreement -- it takes the best from the advice of both our Giver and our Taker.

The Policy of Joint Agreement also avoids the worst advice of our Giver and Taker. In the state of Intimacy, we are encouraged by our Giver to sacrifice our own happiness so that the other person can be happy. In the state of Conflict, we are encouraged by our Taker to let our spouses sacrifice so that we can be happy. Neither of these are worthy objectives because in both cases someone gets hurt.

In marriage, your interests and your spouses interests should be considered simultaneously. One of you should not suffer for the benefit of the other, even willingly, because when either of you suffer, one is gaining at the other's expense. If you both care about each other, you will not let the other suffer so that you can have what you want. When you are willing to let the other sacrifice for you, you are momentarily lapsing into a state of selfishness that must somehow be corrected before damage is done. The Policy of Joint Agreement provides that correction.

Before I tell you what the Policy of Joint Agreement is, I want to warn you that when you read it for the first time you may think I'm crazy to be suggesting such a rule. But the more you think about it, and the more you follow it in your marriage, the more you will recognize it as the breakthrough you need in the logjam that the Giver and Taker create in marriage.

The Policy of Joint Agreement
Never do anything without an enthusiastic agreement
between you and your spouse

When you follow this policy, your Giver likes the part of it that requires your spouse to be in enthusiastic agreement about every decision you make, and your Taker likes the part that requires you to be in enthusiastic agreement. But the Giver will think that you're being selfish when you don't do whatever it takes to make your spouse happy, and your Taker will think you are just plain dumb to let your spouse's lack of "enthusiasm" prevent you from doing whatever makes you happy. Yet, if you follow this rule, it will prevent you from giving so much that it hurts you, or taking so much that you hurt your spouse. It forces you into the balance you need in marriage to create and sustain a compatible lifestyle and the feeling of love.

This rule teaches couples to become thoughtful and sensitive to each other's feelings when they don't feel like it. If both spouses follow this policy, they avoid all the Love Busters because they won't mutually agree to anything that hurts one of them. Demands, disrespect and anger are eliminated because even negotiating strategy must be mutually agreed to, and no one likes to be the recipient of abuse. Annoying behavior is eliminated because if one spouse finds any behavior or activity of the other annoying, according to the policy, it cannot be done. It even eliminates dishonesty, because a lie is certainly not something that you would agree to enthusiastically. It helps plug up the holes in the sieve of the Love Bank that cause most couples to drift into loveless incompatibility.

It also forces couples to negotiate fairly. The Policy itself prevents either spouse from making unilateral decisions about anything, so they must discuss every decision they make before action can be taken. Demands are out of the question, because they are not made to create enthusiastic agreement -- they are made to force one spouse to lose so that the other can gain. The same can be said for Disrespectful Judgments and Angry Outbursts. What role do any of those Love Busters have in a discussion where the goal is enthusiastic agreement? In their place, each spouse learns to make requests and express opinions, showing respect for the other spouse's opinions. The sheer folly and stupidity of demands, disrespect and anger are vividly demonstrated when a mutually enthusiastic agreement is your goal.

Successful negotiation in marriage creates a solution to every problem that benefits both spouses and doesn't hurt either of them. The Policy of Joint Agreement forces a couple to find those solutions. None of the states of mind in marriage encourage them to do that, so they need this rule to override their instincts that prevent successful negotiation.

The Policy of Joint Agreement encourages couples to consider each other's happiness as equally important. They are a team and both should try to help each other and avoid hurting each other. It just makes good sense. Why should one spouse consider their own interests so important that he or she can run roughshod over the interests of the other? It's a formula for marital disaster, and yet some of the most well-intentioned couples do it from their honeymoon on.

When I first see a couple in marital crisis, they are usually very incompatible. They are living their lives as if the other hardly exists -- making thoughtless decisions regularly because they don't care how the other feels. As a result, when I introduce The Policy of Joint Agreement, it seems almost impossible to follow. They have created a way of life that is based on so many inconsiderate habits that it seems the policy would force them to stop all their activity -- so much of what they do is thoughtless and insensitive.

But once they start to follow the policy, it becomes easier and easier to come to an agreement. As they throw out their thoughtless habits and activities one by one, they replace them with habits and activities that take each other's feelings into account. That's what compatibility is all about -- building a way of life that is comfortable for both spouses. When they create a lifestyle that they each enjoy and appreciate, they build compatibility into their marriages.

But the most powerful incentive for following this policy is that it helps sustain the feeling of love. Once the Policy of Joint Agreement is acted upon, it helps insulate a couple from many of the destructive forces that are ruining marriages. And it helps couples learn to meet each other's needs in ways that are mutually fulfilling and enjoyable. Spouses that follow this policy and meet each other's needs fall in love and stay in love with each other.

As I already mentioned, negotiation is very tough in marriage because each state of mind, Intimacy, Conflict and Withdrawal, tends to discourage negotiation. But the Policy of Joint Agreement can help us override our instincts, and enable us to negotiate fairly regardless of our state of mind. That's because "enthusiastic" agreement is the goal, as opposed to "reluctant" agreement.

In the state of Intimacy, our Giver would agree to almost anything if it would make our spouse happy. But it would not be an enthusiastic agreement -- it would be a self-sacrificing, suffering-servant kind of agreement. Only our Taker is capable of "enthusiastic" agreements, because it's only enthusiastic about something that's in our own best interest. If you and your spouse are in enthusiastic agreement, it means that both of your Takers agree that the decision is in your best interests. Those are the agreements that are most likely to make you both happy.

In this short introduction to the Policy of Joint Agreement, I have presented a broad panorama of what it is, why it's so important in marriage, and how you should apply it in your marriage. But there are many details I've left out of this introduction that I describe more completely in the Q&A section of this web site. To make it easier to find these columns and answer some of the questions you might have at this very moment, I will describe some of those that are most relevant to the subject, negotiating with the Policy of Joint Agreement.

Q&A Columns Regarding the
Policy of Joint Agreement

All marital conflicts are opportunities to negotiate. And when done correctly, with the Policy of Joint Agreement, most marital problems are relatively easy to solve. But I have received many letters wondering if this policy is reasonable. Can a husband and wife be expected to agree on everything? And enthusiastically? So I posted the column,

Incompatibility is at the core of marital conflict. How to Survive Incompatibility is a Q&A column I've posted that introduces the problem of incompatibility, and offers the Policy of Joint Agreement as a general solution. The problem of incompatibility and the solution are readdressed in Following the Policy of Joint Agreement When You're VERY Incompatible.

What happens when the Policy of Joint Agreement is not followed in marriage? Disaster! And the disaster is seen in many forms. One of its most common forms is a Love Buster I have already introduced to you, annoying behavior. To refresh your memory, an annoying behavior is any habit or activity that one spouse does that bothers the other spouse. It may not seem like much of a disaster when annoying behavior is in its early stages, but there are many examples of it growing into ugly monsters. How to Overcome Annoying Behavior describes the seriousness of the problem and offers the Policy of Joint Agreement as the only reasonable solution.

One of annoying behavior's ugly monsters, drug and alcohol addiction, clearly creates marital disaster. If every couple followed the Policy of Joint Agreement, there would be very few alcoholic spouses. But without that rule, alcohol and drugs can sure wreck a marriage. What to Do with an Alcoholic Spouse is a column that addresses this common problem that has plagued marriages for thousands of years.

Negotiation assumes that two people are willing to resolve a conflict. But in many marriages, one spouse is not willing to negotiate, or follow the Policy of Joint Agreement, particularly when the marriage is in serious trouble. A commonly asked question is, how can one spouse negotiate when the other spouse is not interested? I have posted two Q&A columns on the subject: Can a Marriage Be Saved by One Spouse (Part_1), and Can a Marriage Be Saved by One Spouse (Part 2).

Having Trouble with the Policy of Joint Agreement? In this column I not only discuss the Policy of Joint Agreement, but I also describe Four Guidelines for Successful Negotiation, which is my 10th and final Basic Concept,

Four Guidelines for Successful Negotiation